Fifaytech™ Customized Premium Puzzles

How It Works

1 - Production (2 to 5 days): After we receive your order, we shift into production mode. During busy seasons, the process typically takes 1-2 days longer. Please understand.

2 - Shipping (7-14 Days or Faster): Want to get your item faster? Select the 'Expedited shipping' option after adding your product to the cart for the fastest shipping method we can provide. There are also different shipping options available at checkout.

Delivery

Please note that it is the customer's responsibility to provide us with a correct and complete shipping address. If your shipping address is different from your billing address, please specify this during checkout.

After we begin to deliver your order, we will send you a Shipping Notification email, including the information of your Order ID and Tracking Shipping Number. You can check the status of your order online by logging into the Track My Order page with your Order ID and email.

Please Note: If you do not receive our order notification email, please check your spam box, or please contact us to provide the email address you used to place your order. If you have any other questions regarding shipping, please contact our Customer Service Representatives.

• The above time frame is only applicable for orders to the US with standard shipping methods.
• International orders: It may take 2-5 days longer due to the customs clearance process.

*Due to unpredictable postal service delays, specified delivery dates are not guaranteed.

• For more information about Shipping and Delivery, visit here.
• Learn more about Returns and Refunds here.

We want you to be satisfied with the products you buy from us. 

We have 24/7/365 ticket and email support. Please contact us via the dialog box in the lower right corner or via e-mail if you need any assistance.

Thank you for choosing our . We understand that sometimes circumstances change, and you may need to cancel your order. Below are the guidelines for canceling orders:

1. Custom Products: Please contact us within 16 hours of placing your order through the chat box on our website or via email if you wish to cancel a custom product. If your product has not yet entered the customization process, we will be able to cancel the order for you. Once 16 hours have passed and the product has started being made, cancellations cannot be accommodated.
2. Other Products: For all other products, please contact us within 24 hours of placing your order. Once an item has been shipped, we will initiate a return process instead of a cancellation.
To contact us, please use the live chat feature available on our website or send an email to fifaytech@outlook.com. Our team is here to assist you with any questions or concerns you may have regarding your order.

Thank you for your understanding and cooperation.